Eligibility for Returns

Returns or exchanges are accepted under the following conditions:

• The product is defective, damaged during delivery, or incorrectly supplied

• The issue is reported within 48 hours of receiving the item

• The product is unused and in its original packaging, with all accessories and invoices included

Non-Returnable Items

The following items are not eligible for return or exchange:

• Software, licenses, and digital products

• Products damaged due to misuse, power issues, or improper handling

• Items without original packaging or with physical damage not caused during delivery

• Custom-built PCs and special-order components (except for manufacturing defects)

Warranty Claims

• All products are covered by the manufacturer’s warranty, where applicable.

• Manco Computers will assist customers with warranty claim procedures and guidance.

• Warranty does not cover damage caused by electrical faults, liquid spills, or unauthorised repairs.

Refund Policy

• Refunds are issued only if a replacement is unavailable for an approved return.

• Approved refunds will be processed using the original payment method or store credit, as agreed.

• Refund processing time may take 7–14 business days.

In-Store Pickup

Customers may choose to collect their orders directly from our store:
7B King Street, Matale 21000, Sri Lanka

Please bring your order confirmation and a valid ID at the time of collection.